Return & Refund Policy

Overview

At SasBus customer satisfaction is our priority. We offer a straightforward Return Policy to ensure you are completely happy with your purchase. Returns are accepted within 30 days of purchase, with items required to be unused and in original packaging. If an item is defective or incorrect, we will cover return shipping costs and offer a replacement or refund. For exchanges, we will send the correct item at no additional charge. Our goal is to make the return process as easy and transparent as possible. We aim to process refunds quickly, usually within 5-10 business days. If you have any issues, our customer service team is ready to assist. We value your trust and strive to provide a hassle-free experience. Thank you for choosing SasBus !

How to Return an Item

To return an item, please contact our customer service team within 30 days of receiving your product. You can reach us at [email address] or [phone number]. When contacting us, please provide your order number, a description of the product, and the reason for the return. Once your return request is received, we will process it and provide you with a return authorization and, in some cases, a prepaid return shipping label. Please ensure that you pack the item securely and return it to us using the provided instructions. We will notify you once the returned item has been received and inspected.

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  2. Contact us within 30 days at info.sasbus@email.com.
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  Provide your order number and reason for the return.
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  We will guide you through the return process and may provide a return label.

Return Eligibility

We accept returns within 30 days of your purchase. In order to qualify for a return, the item must be unused, in its original packaging, and in resalable condition. The item should be free from any damage or wear. Custom or personalized products, such as items with your name or special design, cannot be returned unless they are defective or damaged during shipping. If you received a defective or incorrect item, please reach out to us immediately so that we can resolve the issue.

Exchanges

Exchanges are available for defective or incorrect items. If you have received the wrong product or if the item is damaged, please contact us as soon as possible. We will arrange for an exchange and ensure that the correct item is sent to you promptly. If an exchange is needed, we will cover the cost of return shipping and send out the replacement item at no additional charge to you. If the item you wish to exchange is no longer in stock, we will offer you the option to receive a store credit or a full refund.

Refunds

Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method you used during the purchase. Depending on your payment provider, it may take 5–10 business days for the refund to be reflected in your account. Please note that if the returned item shows signs of use or damage beyond what is expected, a partial refund may be issued, or the return may be denied.

Return Shipping Costs

Customers are generally responsible for paying for their own return shipping costs unless the return is due to a mistake on our part, such as a wrong or defective item. If the item is eligible for a return due to a defect, error, or damage, we will provide a prepaid return label to cover the return shipping costs. If you are exchanging an item, we will cover the cost of shipping the replacement to you. In cases where you are returning an item from outside the country, you will be responsible for paying any additional shipping fees or customs charges.

Damaged or Defective Items

We take great care to ensure that all items are in excellent condition before they are shipped. However, if you receive a damaged or defective item, please contact us immediately with clear photographs of the damage or defect. We will review the issue and provide you with a return authorization and a prepaid shipping label to return the defective product. Upon receiving the damaged item, we will issue a full refund or send you a replacement, depending on your preference. We want to ensure you are completely satisfied with your purchase, so please reach out to us if you encounter any issues.